Hotel and gastronomy Operations Manager (m/f/d) for an Experience-Based Coffee Shop

Join us in creating a unique coffee experience in Hamburg’s HafenCity! We’re in the home stretch leading up to the opening of our KAFFEE DARBOVEN flagship store, where we’ll offer specialty coffee as well as caffeinated cocktails, merchandise, and much more. For the store’s ongoing operations, we’re looking for a responsible and visionary leader. Do you enjoy working as part of a team to bring concepts to life and implement them successfully? Is your passion for the food and beverage industry and coffee?

Then experience coffee like never before—and join our team as soon as possible as the Operations Manager (m/f/d) for our experiential coffee shop.

• To begin with, you’ll support the launch phase of the experiential coffee shop—from training the team and attracting guests to ensuring compliance with budget targets and regulatory requirements — always in coordination with and with the support of J. J. Darboven regarding, for example, branding, design, and strategic direction
• Together with another person who is primarily responsible for coffee management, you will lead the day-to-day operations of the experiential coffee shop as part of the management team and oversee all key financial metrics, such as revenue, costs, cost of goods sold, and efficiency
• In doing so, you ensure the highest standards of quality, service, and cleanliness, as well as compliance with regulatory requirements
• You are responsible for further building, leading, motivating, and developing a dedicated and service-oriented team
• You will implement digital and innovative services and continuously develop them further
• In addition, you will be responsible for local marketing and event initiatives to position the location as an experiential destination, as well as for planning and executing events and shopping events

• Completed vocational training or a degree in the field of gastronomy, hospitality, business administration, or a comparable qualification
• Several years of professional experience in a leadership role in the foodservice industry, ideally in the café, coffee retail, or experiential dining sectors
• Proven experience in project management, preferably in setting up new locations or branches
• Strong understanding of business management and an entrepreneurial mindset
• Passion for coffee, innovation, and hospitality
• Organizational skills, a hands-on approach, and strong communication skills
• Proficiency with digital tools (e.g., for point-of-sale systems, shift scheduling, and inventory management)

• A once-in-a-lifetime opportunity to help shape an innovative, experiential coffee shop and lead it to success
• A leadership position with significant responsibility and creative freedom
• A modern work environment in Hamburg’s HafenCity
• Close collaboration with a supportive and forward-thinking parent company
• Career advancement opportunities, training, and opportunities for personal growth
• Performance-based compensation, including a bonus plan
• An appreciative corporate culture, short decision-making paths, and plenty of room for your ideas

Does this sound like your next challenge?
Then we look forward to receiving your detailed application!